Frequently Asked Questions

Should we insure our samples?

We recommend adding insurance to your shipping. Although it rarely happens, things do get damaged and lost in the mail. If your product is valuable, it's certainly worth adding insurance.

Do you do custom orders?

We do get special requests every now and then. If it's within our capability, we'll certainly help. Contact us and tell us what you need.


Student Discount?

We offer student (with verifiable student ID) discounted rate OBJECT BASIC of $35 /image. Snap a photo of your student ID, upload it along with the object photo, and leave a remark in the comment section.

What if I don't like the images?

As you see in our portfolios samples, we uphold a high standard of our product photography. 

However, we have a very lean operation (which allows us to offer affordable services). With that said, we are unable to offers refund.

How do I get the images?

Your images will be available via an online password protected gallery. All images are downloadable in both High-resolution Tiff and low-resolution jpegs.

What size and format are the images?

All images we shot will be available in High-res Tiff (300 dpi) 3744 x 5616 px. 

Low-resolution Jpgs (72 dpi) 1500 px on the long edge.

Will you crop and resize photos?

Send us the specific sizes you need when you do the ordering. We will try our best to accommodate it. 

Editing and resizing after the images are delivered will be billed separately.

What if the color doesn't match?

We photograph all products with color charts and gray cards. We do our best to match the color to the real product. 

However, every monitor renders color differently. With that said, there will always be small discrepancies.

How long will it take?

Generally, you will get your images within 2 weeks after we receive your stuff. If you need them in rush, let us know. We have expedited service with a rush fee.